Articles

 Can I get an extension on time to pay?

Yes, we understand things come up that you are not expecting, if you need more time to pay please...

 Can I mail you my payment?

Yes, we can take your check as payment, we charge a $30 returned item fee for any check that is...

 Change ownership of account to someone else.

The quickest way to do this is login to your account and change all the details to the new person...

 Do you have a late fee?

Yes, we charge a $10 late fee that is applied after 7 days past due, this is when the account...

 Do you send accounts to collections?

Generally the answer is no as you are paying for the service up front before its provided.

 How do I cancel my account?

We are sorry to see that you are wanting to cancel and would like a chance to keep you as a...

 How is the upgrade/downgrade fees calculated?

The fees the system charge if you upgrade or downgrade your package are as follows, Old...

 My account is suspended?

If you account has been suspended for any other reason than non-payment you should have an email...

 My payment is not going to clear until after my due date, help.

Depending onw hen its going to clear you may not be in any trouble at all we give you 7 days from...

 What forms of payment do you take?

We currently take PayPal and mail in payments. PayPal will let you pay with any major credit...

 What happens if I don't renew my hosting account?

This depends, we suspend accounts after 7 days from the due date, we then give you another 7...

 When do you suspend accounts?

We give you 7 days after the due date of your invoice before we suspend the account. After 7 days...