Articles

 About the free SSL certificate by cPanel

We Rock Hosting LLC is able to offer our new Shared web hosting and Business web hosting clients...

 Can I make my login to cPanel more secure than just a password?

Yes, cPanel supports 2 factor authentication through google authenticator. You can set this up,...

 Do you allow SSH access?

We do not normally allow for SSH access to the server. If access is granted, its on a case by...

 Do you have video encoding software on your servers?

At this time we do not have any video encoding scripts or services on our servers. If you have a...

 Do you optimize my website for google?

No, this is not a service we offer, but there are many help articles online.

 How do I access my control panel?

There are two ways you can get to your control panel, 1. Use domain.com/cpanel where domain is...

 How do I get a dedicated IP address?

By default you are on our shared IP address, you must request a dedicated IP address, these are...

 How do I login to webmail?

To login to your webmail you can do one of the following methods1. domain.com/webmail where...

 How often do you backup my account?

Currently we run backups on Sunday, Tuesday, Thursday, and Saturday. These run automatically and...

 I had two factor auth on my phone, my phone had to be formatted help I cannot login to my account.

If this happens just open a support ticket, we can turn off two factor and then you can login and...

 I hit my disk limit or my bandwidth limit help.

If you have hit your disk limit look for things you can delete such as old emails with...

 Maximum number of emails I can send.

Currently we have the server set to allow domains to send out 250 emails per hour and 1000...

 Someone is trying to send me email and i don't get it.

This can be frustrating try these steps.1. Make sure the sender is sending the emai to the right...

 The usage and statics in my services shows me wrong information.

This updates every day at 9AM, once that updates you will see the current usage as of that time.

 What are your mail servers?

Your pop and SMTP mail servers are.POP3mail.domain.com where domain is your...

 What are your support hours?

While the server is watched 24/7 365 days a year support is available 7 days a week from 8AM to...

 What happens if I reach my email limit for the hour or day?

If you hit your limit for either the hour or the day the system will start rejecting emails and...

 What kind of redundancy do you have?

We are all about making sure your website stays up.  We understand that if your down your not...

 What kind of security do you have in place for my files?

We have the server setup in a raid to keep your files safe, what is a raid, simply put RAID is a...