We are offer a 99.9% up time guarantee. We guarantee our services in any month will remain up for 99.9% of the time or more. We guarantee that our servers and equipment will remain up and operational 99.9%. If we fail to meet this we will credit the current months hosting plus credit you for the next month of service.
Any Service interruption deriving from failure or deficiency of We Rock Hosting LLC infrastructure and equipment may not be eligible if caused or associated with such things as but not limited to:
DDoS or similar attacks on Our servers.
Third-party software failure.
You maxing Your resource container.
Issues resulting from errors or omissions by You.
Interruptions caused by You from custom scripting, coding or the installation of third-party applications.
Network conditions across the internet (outside of our network), such as between Your ISP and Our data center.
Browser or DNS caching issues.
Outages related to the reliability of certain programming environments.
Any other circumstances beyond our control or that are not reasonably foreseeable.
Any act of God or force majeur which results in the failure of the service.
All remedies are at the discretion of We Rock Hosting LLC, based on its investigation of any issue that is covered by this section.
If We Rock Hosting LLC provides a remedy as described above, or Guarantee, for a particular Service, this shall be Your sole and exclusive remedy for defects in, or issues with, the Service. We Rock Hosting LLC shall not be liable for any consequential or indirect loss or damage caused by the failure of Service.